GENERAL QUESTIONS


Q: What's the difference between LEDs, HIDs and Halogens?


A: Light-emitting Diode (LED) was invented in the 70's and has recently made huge advancements in its technology. LEDs are semiconductors and we use their electrical properties to manipulate the energy going through them to produce a specific color and amount of light. LEDs have many desirable characteristics for all applications and have the frontrunners of the lighting industry. At Cygolite, we currently use High-Brightness LEDs in all of our lighting systems for the following advantages:

- LEDs are very compact and extremely shock resistant
- LED color temperature closely resembles daylight
- Extremely long lifespan so LEDs never have to be replaced (50,000+ hours)
- Highly efficient with power translating to longer run times
- LEDs are brighter then halogen lights
- LEDs are quick start, and do not need time to warm up
- LEDs are more affordable and versatile than HID bulbs

High Intensity Discharge (HID) is similar to halogen technology, but is slightly newer. It works by sending an electrical charge from a ballast through a quartz tube filled with gas and metal. The gas is used as an igniter and the metal halide is vaporized emitting extremely bright light. The light gives bluish tint and is the same light found on many high performance cars.

Advantages:

- Super bright light, closest to the color of the sun
- More efficient with energy than halogen lights, so longer run times

Disadvantages:

- Extremely fragile bulb can break easily
- Slow start light needs time to warm up
- Not able to do flashing modes
- Bulb and ballast combination are very expensive
- Bulb and ballast may require replacement every 1-3 years which may cost up to $200

Halogen technology is over 100 years old and was probably the most common type of lighting used. It works by sending electricity through a metal filament that reacts to pressurized gas surrounding it, resulting in a bright yellow glow.

Disadvantages:

- Not the brightest
- The filament weakens over time and bulbs need replacement every 1-3 years; (bulb life ranges from 500-1000 hours)
- Excessive energy is lost through heat and not light, so run times are not long

Q: What is better, LED, HID or halogen?


A: With continuous advancements in LED technology, LEDs are the best lighting systems currently available when comparing them to HIDs and Halogens. Their overall performance is superior in regards to brightness, energy efficiency, lifespan, durability and versatility.

Q: How do you compare brightness?


A: As LEDs replace older halogen technology, lumens are becoming more of a standard when comparing brightness. A lumen is short for "luminous flux" which is a measure of total light emitted by a source. All of our current lighting systems have a lumen rating after the model name. For those unfamiliar with lumens, light comparison photos on the Cygolite website compare our LED lights to various wattage halogen bulbs for reference.

Q: Can a lower wattage bulb be replaced with a higher wattage bulb?


A: We do not recommend replacing a lower wattage bulb with a higher wattage bulb. By doing so, you would cause an increase of heat in the headlight that may damage the system.

Q: Are the helmet mount setups available with complete units or do you have to buy the light separate from the helmet mount?


A: The higher end models within a series include the helmet mounting option. If you purchase one of the lower remaining models with handlebar mounts only, their optional helmet mount kits are available for purchase through our spare parts section of our website or by contacting Cygolite customer service.

LIGHT SYSTEM QUESTIONS


Q: What type of light would best fit my needs?


A: The type of light that a rider would need depends on the type of riding he/she does as well as the amount of functions desired. Cygolite products are used on a see or be seen basis, or a combination of both. Cygolite headunits range from super bright and multifunctional trail riding lights to your everyday commuter lights and everything in between for all types of riders. We also offer a rechargeable, super bright tail light as a perfect complement our headunits.

Since riders that ride on technical terrain need as much light as possible, we recommend the Centauri, Trion, or the TridenX series for this type of riding. The Centauri and TridenX have wider beam patterns and more light output, which allows riders to see everything in the periphery as well as downtrail. The Trion series is ideal for technical road riders where a triple-concentrated distant throw beam is most desirable. Riders that ride intermediate trails or commute heavily would need the best combination of brightness and run time. For this type of riding, we recommend the Trion or MityCross series are generous enough in light output but allow for longer run times, versatility, and affordability. We are also introducing the TurboJet series, which caters to those riders on a budget that are interested in high output system but do not necessarily want all the features of our Premier OSP Series.

Riders that are just getting into night riding or need a daily commuting light would benefit most from our lower-budget ExpiliOn series and Turbo Mini models which give the rider room to upgrade their headunit as he/she becomes a more experienced cyclist.

Q: If I have an older Cygolite light with halogen bulbs, can I upgrade the headlight to LEDs?


A: No, due to the different power requirements and design of the headlights, older halogen or HID headlights cannot be modified to use LEDs.

Q: If I have an older Cygolite LED light, can I upgrade the headlight to the newer brighter LEDs?


A: Cygolite will offer LED light upgrades for the older DualCross systems only. To upgrade your light, contact Cygolite customer service.

Q: What are your brightest lights?


A: The Centauri, TridenX, and TurboJet series are currently the brightest High-Brightness LED lights available from Cygolite, but their output limits are continuously being challenged by our engineers.

Q: Can Cygolite lights be used in the rain?


A: Yes, all Cygolite systems are weather resistant and will work normally in rainy conditions; however, Cygolite lights are not intended to be used under water.

BATTERY QUESTIONS


Q: What is the difference between Nickel Metal Hydride (NiMH) and Lithium-Ion (Li-Ion) batteries?


A: Nickel Metal Hydride battery technology is slightly older than Lithium- Ion battery technology. NiMH batteries typically have a life span of approximately 500 charge cycles.
Lithium-Ion battery technology is the most current technology that is commercially available. Lithium-Ion batteries are much smaller in size and weight with very similar capacity. We use Li-Ion batteries because of their energy densities, no memory effect and slower loss of charge over time.

Q: Why use rechargeable batteries?


A: Rechargeable batteries allow our products to leave a lower carbon footprint on the environment compared to disposable batteries. Additionally, Li-Ion batteries are smaller in size which allows us to design lighter, more compact lighting systems that are also more user-friendly. In order to continue our environmental responsibility, we recycle all of our used/damaged batteries and encourage riders to do so as well.

Q: Why am I getting short run times?


A: Short run times can be caused by the following: weather during use, battery age, care, and charge times.

Riding in cold weather temporarily reduces the battery run time. To counter this, try charging the battery for several minutes right before use to warm up the battery.

Short charge times may not fully charge a battery resulting in shorter run times.

Older batteries slowly begin losing their capacity over time and should be replaced accordingly.

Q: Does cold temperature effect my battery's run time?


A: Yes, cold temperatures can reduce run times. If you ride in a cold environment, charge your battery for 5 minutes before your ride to warm up the battery. This will ensure that you get the maximum run time out of your battery.

Q: Are older Cygolite batteries compatible with the newer Cygolite lighting systems?


A: Not all Cygolite batteries are compatible between models. Contact Cygolite customer service to confirm which batteries are compatible with your lighting system.

Q: Are Lithium-Ion (Li-Ion) batteries better than Nickel Metal Hydride (NiMH)?


A: Lithium-Ion batteries are smaller and lighter then NiMH batteries, but they have similar energy densities. Li-Ion batteries also have a slower self-discharge rate compared to NiMH while not in use. Li-Ion batteries are particularly better in that they do not have a memory effect, meaning that a Li-Ion battery can be charged at any charge level without having to worry about losing battery capacity.

Q: Can I change from Lithium-Ion (Li-Ion) to Nickel Metal Hydride (NiMH) batteries on my Cygolite system?


A: No, due to the voltage differences in Lithium-Ion batteries and Nickel Metal Hydride batteries, the batteries are not interchangeable. To prevent damage from occurring, the plug sizes on the Nickel Metal Hydride and Lithium-Ion batteries and chargers are different sizes.

Q: Does a recently purchase battery have to be fully charged?


A: Cygolite does give the batteries a partial charge when packaged so customers should not expecting the full run time as specified in the manual the first time. However, after purchasing your new Cygolite system or battery, we recommend giving the battery a full charge and doing so every time thereafter.

Q: How do I maximize the life of my battery?


A: Battery lifetime can be maximized by making sure the battery always has a charge and is never drained completely. If not being used for extensive periods of time (months) we recommend storing the battery with approximately 30% charge. Every 2 months that the battery is not in use, take it out and give it a 1 hour charge and put it back into storage.
NOTE: Using a non-Cygolite charger or battery is not recommended. It will damage the Cygolite headlight system and a replacement will be necessary.

Q: Battery cables are not listed as a spare part. Can I get this part if my cable is damaged?


A: You must send the battery unit to us so we can make the appropriate cable repairs.

Lithium-Ion (LI-ION)


Q: How do I take care of my Lithium-Ion battery properly?


A: To maintain your Lithium-Ion battery properly, only use the provided Cygolite charger to charge your battery. Never let the battery completely drain, and store your battery in a dry place and at room temperature when not in use. If not being used for extensive periods of time (months) we recommend storing the battery with approximately 30% charge. Every 2 months that the battery is not in use, take it out and give it a 1 hour charge and put it back into storage. Following these few steps will insure that you get the full potential from your Lithium-Ion battery.

Q: Should I drain the battery completely before every charge?

A: All of our Li-Ion batteries do not have memory function and can be charged at any state. However, we do recommend that when charging, to give it a full charge before it is taken off the charger.

Q: The Lithium-Ion battery cable is too short to mount to my top tube, where should I mount it?


A: Because of its small size and weight, the Lithium-Ion battery is designed to mount on top or underneath the handlebar stem. For proper mounting instructions refer to the operation manual that came with your light.

Nickel Metal Hydride (NiMH)


Q: How do I take care of my Nickel Metal Hydride (NiMH) battery properly?


A: To maintain your Nickel Metal Hydride battery properly, only use the provided Cygolite charger to charge your battery. Never let the battery completely drain, and store your battery in a dry place and at room temperature when not in use. When storing your battery for extensive periods of time, give the battery a full charge and recharge the battery every 3 months it is not in use.

Q: Do I have to completely drain my Nickel Metal Hydride battery and charge it completely to maintain its usual run time?


A: No, Nickel Metal Hydride batteries can be partially charged and do not have to be drained before recharging.

CHARGING QUESTIONS


Q: Cygolite Lithium-Ion (Li-Ion) and Nickel Metal Hydride (NiMH) smart rapid chargers all look the same. Does that mean they can charge any of the Li-Ion or NiMH batteries from Cygolite?


A: No, even though they look the same, the smart rapid chargers were made to charge specific batteries. Only use the charger in conjunction with the battery it came with. For charger and battery compatibility refer to the battery and charger labels. For more questions about charging, contact Cygolite customer service directly.

Q: Do I need a special charger to charge my Cygolite battery outside of the USA?


A: Yes, to charge any Cygolite battery outside the USA, you may need a 240 volt charger. If you purchased the Cygolite system in the USA, it has come with a USA charger and you must contact Cygolite for the appropriate charger. If you purchased the Cygolite system in the country you are using it in, then that system should already come with the appropriate charger.

Q: Do any of your Cygolite systems come with chargers that will work on both 100 volt and 240 volt outlet?


A: All Cygolite systems that come with Lithium-Ion batteries include chargers that will work on 100 volt and 240 volt outlets.

Q: Will an off-the-shelf universal charger recharge my Cygolite battery?


A: We recommend only using the provided Cygolite charger to charge the Cygolite battery. Use of any other charger may result in damage.

Q: Can Cygolite overnight chargers be replaced by Cygolite rapid smart chargers?


A: Some Cygolite models that came with overnight chargers may be upgraded to rapid smart chargers. For more information, contact Cygolite customer service for availability.

PURCHASING QUESTIONS


Q: Why should I buy Cygolite?


A: For over 20 years Cygolite has been known for making quality lighting systems affordable for all riders. All Cygolite products are designed and assembled in California with our commitment to quality and craftsmanship, while being backed by a solid warranty. With our whole operation based in Southern California, we are able to manufacture, test service and supply spare parts for all our lights, quickly and easily.

Q: Where are Cygolite lighting systems sold?


A: Cygolite lighting systems can be found at your local retail bicycle store nearest you. Please refer to our store locator section of our website for all of our known dealers in your area. However, there are many dealers that we do not know about that carry Cygolite products so please call around to your local dealer to see if they have our products. If not, they should have no problem special ordering you one of our systems from their distributors.

Q: Can I purchase a Cygolite lighting systems directly from you?


A: No, we do not sell our complete lighting systems directly to consumers. The only things that can be purchased from us are spare parts such as batteries, chargers, mounts, etc.

Q: Where can I get spare parts when I need them?


A: For your convenience and immediate service, spare parts can be ordered from Cygolite direct, through the spare parts page of our website or by contacting Cygolite customer service by phone. If you would like to purchase a complete headlight system or safety light, you must do so through your local bicycle retail store. Access to spare parts is a service we offer to better serve our customers.

Q: Do you sell the headlight only?


A: In the event that you lose the headlight or damage it beyond repair, contact a Cygolite customer service to see if a replacement headlight is available for your unit.

Q: Can you send or order switches, internal components, etc.?


A: Any internal part such as switches or electrical components cannot be ordered or sent out for replacement. You would need to call customer service and arrange to send the light in for repair.

Q: Can I purchase Cygolite products from the United States for use abroad?


A: Cygolite products that are purchased in the United States are not specific to the standards and regulations of other countries. Cygolite products purchased in this manner are not covered under the Cygolite warranty.

MOUNTING QUESTIONS


Q: Do any Cygolite systems come with a helmet mount kit?


A: The higher end models within a series include the helmet mounting option. If you purchase one of the lower remaining models with handlebar mounts only, their optional helmet mount kits are available for purchase through our website or by contacting Cygolite customer service.

Q: How do I attach my Cygolite headlight to my Aerobars?


A: If your lighting system came with a helmet mount, that mount can double as an aerobar bracket. Place the helmet mount on top of the aerobar and use the velcro strap to tie it down. If your lighting system did not come with a helmet mount, please contact Cygolite customer service to place an order.

Q: Is the helmet bracket's vertical beam angle adjustable?


A: Yes, the vertical beam angle is adjustable by bending the helmet bracket forward or back to your preferred vertical beam angle.

Q: Can I bend the helmet bracket?


A: Yes, the helmet bracket is intended to be bent forward or back to adjust to your preferred vertical beam angle. To withstand multiple bends, the bracket is made from a durable 19 gauge steel plate then rubber coated to add grip and prevent helmet scratch.

Q: Do all Cygolite systems come with handlebar brackets that fit oversized handlebars (31.8mm diameter)?


A: All CygoLite systems released in 2006 and later come with handlebar brackets that fit both standard size and oversized handlebars. Any systems release before 2006 (Night Rover halogen series and Nitro 200 & 300) come with standard sized handlebar brackets.

Q: My old CygoLite bracket will not fit on my new handlebars, what can I do?


A: You can upgrade your old bracket to the new handlebar bracket style that accommodates both standard size and oversized handlebars. (In the package, there is also a bracket plate which needs to be placed on the original headunit for the new handlebar bracket to work).This can be ordered by contacting Cygolite direct or by ordering the bracket on the spare parts page of the Cygolite website.

WARRANTY QUESTIONS


Q: Does the warranty apply to my light if I purchased it at an auction?


A: Cygolite does not offer warranties to lights purchased through unauthorized auctions; for more details contact Cygolite customer service.

Q: Do all Cygolite systems sold online, have the Cygolite warranty?


A: Cygolite warranties light systems purchased through legitimate resellers and individual bicycle dealers that sell online; for more details contact Cygolite customer service.

Q: What do I need to have my light repaired under warranty?


A: If the light needs to be repaired under warranty, send in the light and the original receipt to Cygolite.

Q: When would my warranty not apply?


A: Warranties are not applicable when the light is out of its warranty period, has been modified, has been damaged through normal use, has been damaged being used for something other than cycling, or is purchased from an unauthorized reseller. Warranties are also not applicable when customers abroad (outside the United Sates) purchase Cygolite products through United States retailers for use in their country.

INTERNATIONAL CUSTOMERS (Customers outside the USA)


Q: Where can I get service and support for my Cygolite product?


A: Cygolite works with several international authorized distributors that provide Cygolite support and or service in their respective countries. For local service and support, contact Cygolite for the contact information of the distributor in your area.

Q: What if my local distributor is unable to assist?


A: If the distributor is unable to assist, contact Cygolite customer service via email : bikes@cygolite.com or phone: (714) 437-7752 USA.

Q: What is the difference between buying a Cygolite product in my country or importing one directly from the United States?


A: The Cygolite product purchased through the authorized dealer in your country will be equipped with components in accordance with your country's standards and regulations while Cygolite products purchased in the United States are equipped with the components in accordance with United States standards and regulations only. Therefore, Cygolite warranties are also not applicable when customers abroad (outside the United States) purchase Cygolite products through United States retailers for use in their country.



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